Frequently Asked Questions

We understand that moving can be a stressful experience. At American Moving Company we want to make your move as easy as possible. We know you'll have questions about your move so we've provided answers to many of your questions below. Please call us at 972.481.1111 for questions not addressed below.


 When is the best time to move?

If there is a choice, most moving companies suggest you select a time other than summer, the end-of-the-month or the end-of-year holidays. The heaviest demands are placed on vans, equipment and personnel during these periods.

However, American Moving Company believes you should move when it is most convenient for you. Factors involved in the decision may include:

  • Whether the move must be made immediately
  • Moving children during the school term
  • Separation of the family while the move is under way

If the move can be scheduled for a time when vans and trained personnel are more readily available, we'll be better able to meet your preferred delivery schedule.

 How Long Does It Take To Move?

This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling.

Because the furnishings of the average household will not fill a van, it is often necessary for two or more shipments to be loaded on the same van. Each shipment is carefully sectioned off from the others.

With the help of American Moving Company's computer-assisted dispatching system, pickup and delivery dates are scheduled according to the origins and destinations of individual shipments on the van, as well as shipment weight.

 When Should I Call A Moving Company?

The earlier, the better. Although the actual van assignment may not be made until a few days before your move, it's wise to give American Moving Company from four to six week's notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule.

All moving companies, for their standard type of service, require alternate pickup and delivery dates. We'll do our best, of course, to comply with the dates you prefer or the nearest possible alternatives. You will be notified in advance of the loading date for your goods and of the estimated date of arrival.

If your pickup and delivery dates are critical due to such factors as a lease expiration or a real estate closing, you may choose an extra-cost service which will enable us to accommodate a more precise, reasonable schedule. You should discuss your specific pickup and delivery requirements with American Moving Company, so that we can advise you regarding the types and costs of services available.

 Do I Need An Estimate?

An American Moving Company agent will make a pre-move survey of your household goods to be transported. A pre-move survey is needed to determine the approximate cost of a move and the amount of van space your goods will occupy. American Moving Company will compute the approximate cost and give you a written Estimate/Order for Service. An accurate estimate cannot be calculated without a visual survey of the goods to be moved. There is no charge for the estimate.

 Am I Protected Against Loss Or Damage While My Goods Are In Transit?

Insurance with our National Fire and Marine Insurance Company, based in Omaha, Nebraska, provides a comprehensive Transit and Storage Insurance package.  This includes household goods, vehicles, and special high value items.  Simply value the list provided by your Compact coordinator, sign the certificate, and you are covered.  And, the coverage goes right through to your doorstep at destination.  The coverage can be extended for an additional 60 days at the destination.

 How can American Moving Company ensure the security of my belongings?


To ensure your goods are safe, we use a padlock, steel-strapping and a shipping seal with a unique number.  We deliver to the airline or shipping line on the day of travel.  Please talk to our supervisor during the packing if you have any other questions or special interests.

 Can My Possessions Be Stored Temporarily?

If you are unable to take immediate possession of your new residence, your belongings can be stored in a local warehouse. We provide safe storage facilities for holding your goods until you're ready for them. However, you are responsible for the storage charges, warehouse valuation coverage and final delivery charges from the warehouse.

If your goods are placed in storage, there will be an additional charge for the valuation or insurance coverage provided for your shipment, as mentioned previously. The type of coverage and cost will depend upon whether the shipment is held in storage-in-transit (temporary) or in permanent (long-term) storage. Please ask American Moving Company for information regarding storage arrangements.

 Do My Appliances Need Special Attention?

Most refrigerators, washers, dryers, and other electrical or mechanical appliances require special servicing to ensure safe transportation. Any moving parts such as motors on major appliances, washer drums, icemakers and the pickup arm on a phonograph should be securely fastened for shipment. Gas appliances need to be serviced and disconnected prior to your move.

 Can I Pack Some of my Boxes?

Certainly, but as you pack please make a note of the contents in each carton.  Let us know what sort of goods you intend to pack and we can supply you with the appropriate boxes.  Please note that boxes packed and sealed by the owner are not covered by TG International Insurance.

 Can I Pack My Clothes In A Chest Or Dresser Drawers?

Lightweight clothing - sweaters, shirts, blouses, and lingerie - may be left in the drawers. Do not fill drawers with heavy items such as books, table linens or sheets, which can damage the piece of furniture during transit. Be careful NOT to leave fragile items, money, jewelry, watches or other valuables in the drawers, as well as anything that might spill or leak.

 Can I Move Jewelry And Other Valuables?

Items of extraordinary value such as jewelry, money, photographs, antiques and stamp collections can be included in your shipment, provided you notify American Moving Company of these items before packing or moving day. However, we strongly recommend that you carry irreplaceable and expensive articles with you, or make other arrangements for their transport.

 Can I Move My Pet?

Yes. For your pet’s comfort we offer an afternoon check-in service when we pick up your pet complete the customs examination and travel documentation before returning your pet back home.  In the evening closer to boarding time we pick up and transport your pet to the airport where we carefully give your pet to the appropriate airline staff.

 Who is our contact at destination?

Our coordinator will be happy to inform you and we will give you a detailed memo after the packing date informing you who your agent is, their address, and full contact details.  We also provide a copy of your freight schedules and inventory for your reference.